Puhhhh - that was exhausting. We in the north are used to quite a bit. Headwinds, bad weather, and many other hardships. But managing our shop relaunch, including logistics, while still operating has cost us a lot of effort. All the more proud we are of our new shop with a whole mountain of features designed to make it more pleasant and safer for you out there to shop for sustainable cycling clothing.
Relaunch: What's new?
Improve shopping experience
"With our new shop, we primarily want to achieve one thing: to make your life as easy as possible. That's why there are a number of features designed to help you find the product you are looking for."
New features:
- extensive information about our products
- more background information
- helpful product guides and purchasing advice
- AI-based, individual size recommendation
- better filters and search functions
- intuitive checkout process
- simple exchange, repair, and return process after relaunch
- extensive FAQ page
- Affiliate System for all customers - JOIN THE TEAM!
- Contact through all channels: Support chat, WhatsApp, Messenger, Email - We are here for you!
TRIPLE2
Relaunch - Preparation for Rider Development
FOR you, WITH YOU
We want to take you along with us in our future product development. We warmly invite everyone who is interested to closely accompany us in the development of new products, to provide us with input, and to seize the opportunity to realize your ideas.
"We want products that support and accompany you on your cycling adventures and ideally become your favorite pieces."
"Therefore, we have set ourselves the goal of allowing you to participate directly in the development. The relaunch of our new shop forms the technical basis for this."
You will learn more about it here in the coming weeks.
TRIPLE2
CHECK OUT THE BEST STYLES
Men's Cycling Clothing
women's cycling clothing
QUESTIONS ABOUT THE RELAUNCH? VIEW FAQ!
Is my old customer account still active?
Of course! We have imported all customer data with all accounts. The only thing you need to do once is to renew your password. To do this, log in to the shop with your usual email address and click on 'Forgot password?'. Follow the instructions to reset your password.
"I placed my order in the old shop. Will I still receive it?"
Of course! We will naturally ship all orders that were placed in the old shop. So you don't need to reorder.
How can I return something? I ordered from the old shop!
You can conveniently submit the return in our new shop. Simply enter your order number and your email address from the old shop in the returns portal and create a return. If something doesn't work, feel free to contact us in the chat, or send us an email at support@triple2.de.
"I still have a discount code for the old shop. Does it still work?"
Logical! We have transferred all discount codes from the old shop so that you can redeem them in the new shop - as long as they haven't been used yet. If you have any issues, feel free to contact us in the chat.
Can I redeem a voucher in the new shop as well?
Yes, that works. Vouchers with fixed values (Euros) can also be redeemed in the new shop. Here too, if something doesn't work, just write to us in the chat. We'll find a solution!
I would like to view an old order of mine. Is that possible?
Yes, that works. As soon as you have logged into your customer account, you can view your complete order history. Note: This only works for customers who have set up a customer account in the old shop and did NOT order as a guest. Guest accounts do not have an order history.
